Shipping policy

Last updated: 20 October 2026

Ask Katy is operated by Kathleen Louise Platt, sole trader trading as Ask Katy.

Digital products

Most Ask Katy products are digital, including audios, journals, workbooks and downloadable resources. Digital products do not require postage. Access or a download link will be provided electronically after a successful order, subject to the delivery method shown on the product or at checkout.

If your download email does not arrive, please check your spam or junk folder and then contact hello@askkaty.co with your order details.

Physical products

When physical MMYB™ merchandise or other physical products are available, the available delivery methods, charges and estimated times will be shown at checkout before you pay.

Some physical products may be printed or fulfilled by a third party partner and may arrive separately if an order contains more than one item. Tracking will be provided where available.

We aim to dispatch and deliver physical goods within the timeframe stated at checkout and, unless a different period is agreed with you, within the time required by applicable consumer law.

Something Different gifts and home accessories

Something Different products are being prepared and are not currently available to order while their supplier connection and shipping rates are being verified. When launched, these products will be offered only to eligible UK delivery addresses; the USA and other international destinations are not available for this range. Highlands, islands and Northern Ireland may have different delivery charges, which will be shown at checkout before payment.

These items are fulfilled separately from our print-on-demand merchandise and other supplier ranges. Mixed orders may arrive in separate parcels, with separate delivery charges shown at checkout. Digital downloads continue to be delivered electronically without postage.

Delivery addresses

Please check your delivery address carefully before placing an order. If you notice an error, contact us as quickly as possible. Once an order has entered fulfilment we may not be able to change the address.

Delays or lost parcels

If a tracked parcel appears delayed or lost, contact us at hello@askkaty.co and we will investigate with the fulfilment or delivery provider.

International orders

Physical products are currently offered only for eligible UK delivery addresses where the supplier and checkout delivery method have been verified. We will not enable international physical delivery until the supplier route, shipping costs and responsibility for import duties, taxes and handling charges have been confirmed. We will not intentionally offer delivery routes that require customers to pay unexpected charges on arrival. If we cannot verify a suitable arrangement, that product will not be offered to that destination. Digital products are delivered electronically and do not require postage.

Contact

Email hello@askkaty.co. Business correspondence address: Ask Katy, Suite 791, 80A Ruskin Ave, Welling, DA16 3QQ, United Kingdom.