Refund policy

Last updated: 29 September 2026

This policy applies to purchases made from Ask Katy, operated by Kathleen Louise Platt, sole trader trading as Ask Katy. Contact: hello@askkaty.co. Business correspondence address: Ask Katy, Suite 791, 80A Ruskin Ave, Welling, DA16 3QQ, United Kingdom.

Digital products

Ask Katy audios, journals, workbooks and other downloadable products are digital content. If you choose immediate access at checkout, you will be asked to agree that supply can begin straight away and to acknowledge that your 14 day cancellation right will end once the download or access begins, where the law allows this.

If that required agreement and acknowledgement has not been obtained, your statutory cancellation rights are not removed by this policy.

Digital content must still be of satisfactory quality, fit for purpose and as described. If a file is faulty, inaccessible, materially not as described or cannot be supplied as promised, please contact us and we will put the issue right in line with your legal rights.

Because digital products cannot be physically returned, a change of mind refund will normally not be available after valid immediate supply has begun and the statutory cancellation right has been properly waived.

Physical products

For standard physical goods bought online by UK customers, you will normally have 14 days from receiving the goods to tell us that you wish to cancel, followed by a further 14 days to return them. Certain goods may be excluded from cancellation rights, including items made to your specification or clearly personalised, where the law provides an exception.

If you validly cancel a physical goods order, we will refund the price paid and, where required by law, the cost of standard outbound delivery. You may be responsible for the cost of returning unwanted goods unless the item is faulty, incorrect or we agree otherwise.

If an item is faulty, damaged, not as described or not fit for purpose, your statutory rights apply.

MMYB™ merchandise

Where MMYB™ merchandise is printed and fulfilled to order by our fulfilment partner, Printful, please contact Ask Katy first rather than sending an item back without instructions. For fulfilment problems such as damage, printing errors, wrong items or confirmed loss in transit, please send your order number and clear photographs where relevant so we can arrange the appropriate remedy.

Printful's own fulfilment rules do not replace your statutory consumer rights against Ask Katy.

Refund timing

Approved refunds are made back to the original payment method where possible. Bank and payment provider processing times can vary after a refund has been issued.

Contact

Email hello@askkaty.co with your order number and a short description of the problem. Nothing in this policy limits your statutory consumer rights.